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Customer Service

Our cookies are made to order and will generally ship within 72 hours of receipt of payment.  All orders are shipped via USPS Priortiy mail or Fed Ex.  Expedited service is always available for an additional cost.  We do not ship on Firdays as we do not want orders sitting at a shipping facility over a weekend.  Please take this into account when ordering.

Our business is focused on deliverying the best product to our customers.  If for any reason you are unhappy with your order we ask that you contact us at 585-434-0989.  We will work with you to make the order right.


Carousel Cookies is strongly committed to protecting our users community and dedicated to ensure that search information cannot be linked back to your account.

We will never sell your information as your privacy is important to us.



Wholesale pricing is available for Restaurant's, Deli's, Cafe's, Coffee Shops and Church organizations. 


Our Goal is to strive to offer quality and freshness.  All products ar emade to order and require 72 hours notice.  Rush orders are available for an additional cost.

FREE delivery is available within 10 miles of Carousel Cookies.  Orders outside of our delivery range but within 25 miles there is an additional $20.00 delivery charge.  Orders outside of our delivery range may be be picked up at Carousel Cookies.  An appointment is required as we are not a retail location.


- Credit / Debit Cards


- Offline Payments

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